Salesforce System Solutions (Q&A)

How do I access the Salesforce Portal?

REGISTER HERE before trying to submit an application, or follow instructions HERE. 

• Note: Within 1-2 business days of registering you will receive an email confirmation from staff and login information. Link expires after 72 hrs. 

I have not received my email confirmation with account login

Please make sure to check your spam or junk folder in your inbox. If nothing is found, please contact us for support. 

I registered but I can’t login

Use the correct link to login HERE and enter the email you used to register and the password you created. 

• If you are still unable to login, please try resetting your password. 
• If you are still experiencing problems, please contact us for support. 

How do I navigate the Applicant Portal after logging in?

Find detailed instructions and video HERE.

Why are pages taking too long to load when I try to log into the Applicant Portal?

Salesforce is runs best using Google Chrome or Microsoft Edge, and we highly recommend you use any of them as your browser. Also, do not attempt to access the Applicant Portal from a mobile device, as this capability is not ready and enhanced yet. 

How do I speak with someone for help? 

You can contact us via email at sfsupport@cityofaspen.com or calling to 970-920-5065, and we will help you as soon as possible.

How do I start/manage my application?

Click on the below according to your needs for detailed instructions and videos:

How do I check on my permit status? 

You can check on your permit status online with the following instructions:

If you have technical questions about the status of a specific permit review, reference the list below to contact the appropriate referral agency via email or use the Chatter feature from the Salesforce Applicant Portal. Click here for instructions.

How do I schedule/request an inspection?

You can only schedule inspections through the Salesforce Portal when your permit has been issued. Please visit our inspection page HERE to access instructions, and for questions email buildinginspectors@cityofaspen.com