Frequently Asked Questions

How do I access the Salesforce Portal?

REGISTER HERE before trying to submit an application, or follow instructions HERE. 

• Note: Within 1-2 business days of registering you will receive an email confirmation from staff and login information. Link expires after 72 hrs. 

I have not received my email confirmation with account login

Please make sure to check your spam or junk folder in your inbox. If nothing is found, please contact us for support. 

I registered but I can’t login

Use the correct link to login HERE and enter the email you used to register and the password you created. 

• If you are still unable to login, please try resetting your password. 
• If you are still experiencing problems, please contact us for support. 

How do I navigate the Applicant Portal after logging in?

Find detailed instructions and video HERE.

How do I start/manage my application?

Click on the below according to your needs for detailed instructions and videos:

How do I contact City Staff regarding my Permit Application?

USE THE CHATTER FEATURE! (click here)

Who do I contact regarding my permit review?

First, make sure you have identified the person who owns your review via your Salesforce portal by following the instructions above. 

Below is a list of our referral agencies that you may contact via email or use the Chatter feature from the Applicant Portal. 

How do I schedule/request an inspection?

Please visit out inspection page with additional information HERE to access instructions.

Can I Submit Land Use Applications in Salesforce?

This process is coming soon, please contact Community Development for process information.

Why are pages taking too long to load when I try to log into the Applicant Portal?

Salesforce is runs best using Google Chrome or Microsoft Edge, and we highly recommend you use any of them as your browser. Also, do not attempt to access the Applicant Portal from a mobile device, as this capability is not ready and enhanced yet. 

How do I speak with someone for help? 

You can contact us via email at sfsupport@cityofaspen.com or calling to 970-920-5065, and we will help you as soon as possible.