Report a Concern

On COVID: The City of Aspen, including Aspen City Council, is partnering with Pitkin County to monitor COVID-19 in our area. An Incident Management Team is in place. Both City and County staff are working together with the Colorado Public Health Department. For the most up-to-date information about this issue, please go to the Pitkin County site https://pitkincounty.com/1297/COVID-19. Please also use the County site to report concerns about wearing masks.

If you have a Pitkin County COVID-19 concern to report, please call the Pitkin County Community Coronavirus Hotline at 970-429-6186. You can also call CO-HELP, the Colorado Health Emergency Line for the public. The toll-free hotline is: 1-877-462-2911

Sign up for Pitkin County Alerts for text message updates: Text CVIRUS to 888-777

Reporting issues related to mask wearing for COVID-19. Please use this link.

For more information on how to make specific requests, please see the FAQ.

Requests can NOT be monitored 24/7. If you require emergency assistance, please dial 9-1-1

Due to constraints imposed by the pandemic, QAspen will be retired as of 12/31/20. The City of Aspen still wants to hear your input! This table will give you information about who you can contact for various types of issues. 

Thank you.

Routing of Concerns for City of Aspen: who to contact

Who to contact with concerns for the City
Request Type User/Group Email Address(es) Department Phone
Construction - Work beyond the scope of a permit Permit Coordinators permitcoordinators@cityofaspen.com  Community Development 970.920.5090
Construction - Work beyond the scope of a permit Inspectors justin.hahn@cityofaspen.com, mitch.miller@cityofaspen.com, steve.feder@cityofaspen.com Community Development 970.920.5090
Construction - Work not built to approved plans Inspectors justin.hahn@cityofaspen.com, mitch.miller@cityofaspen.com, steve.feder@cityofaspen.com Community Development 970.920.5090
Construction - Work without a permit Permit Coordinators, Inspectors permitcoordinators@cityofaspen.com  Community Development 970.920.5090
Construction Exterior Lighting Engineering Engineeringhelp@cityofaspen.com Engineering 970.920.5090
Commercial Signage Zoning comdevzoning@cityofaspen.com Community Development 970.920.5090
Dispute a Parking Ticket Parking parking@cityofaspen.com Parking 970.920.5267
Permit Software System Issues (Salesforce) Salesforce Support sfsupport@cityofaspen.com  Quality Office 970.920.5065
Zoning Use Not Allowed Zoning comdevzoning@cityofaspen.com Community Development 970.920.5090
Environmental Health Concern EHS eh@cityofaspen.com  Environmental Health & Sustainability 970.920.5039
Gas-Powered Leaf Blower EHS eh@cityofaspen.com Environmental Health & Sustainability 970.920.5039
Neighbor noise or General Noise Issue EHS eh@cityofaspen.com Environmental Health & Sustainability 970.920.5039
Rio Grande Recycling Center Overflow EHS eh@cityofaspen.com Environmental Health & Sustainability 970.920.5039
Construction Impacts Leaving Site Engineering Engineeringhelp@cityofaspen.com Engineering 970.920.5080
Pedestrian Push Button/Rapid Flash Beacon Engineering Aaron.Reed@cityofaspen.com, April.Long@cityofaspen.com, hailey.guglielmo@cityofaspen.com, mike.horvath@cityofaspen.com, pete.rice@cityofaspen.com Engineering 970.920.5080
Puddles / Pooling Water Engineering Aaron.Reed@cityofaspen.com, April.Long@cityofaspen.com, hailey.guglielmo@cityofaspen.com, mike.horvath@cityofaspen.com, pete.rice@cityofaspen.com Engineering 970.920.5080
Construction Noise Engineering Aaron.Reed@cityofaspen.com, April.Long@cityofaspen.com, hailey.guglielmo@cityofaspen.com, mike.horvath@cityofaspen.com, pete.rice@cityofaspen.com Engineering 970.920.5080
Damaged or Uneven Sidewalk Engineering Aaron.Reed@cityofaspen.com, April.Long@cityofaspen.com, hailey.guglielmo@cityofaspen.com, mike.horvath@cityofaspen.com, pete.rice@cityofaspen.com Engineering 970.920.5080
Request A New Street Sign  Engineering Aaron.Reed@cityofaspen.com, April.Long@cityofaspen.com, hailey.guglielmo@cityofaspen.com, mike.horvath@cityofaspen.com, pete.rice@cityofaspen.com Engineering 970.920.5080
Childcare Information Kids First kidsfirst@cityofaspen.com Kids First 970.920.5363
Non-Emergency Police issues (such as bears) or crimes Aspen Police policeweb@cityofaspen.com Police 970.920.5400
Parking Sign/Meter Issue Parking parking@cityofaspen.com Parking 970.429.1761
Vehicle Illegally Parked/Vehicle Parked In My Reserved Spot Parking parking@cityofaspen.com Parking 970.429.1761
Vehicle Obstructing Traffic (Alley or Driveway) Parking parking@cityofaspen.com Parking 970.429.1761
Vehicle Stored On Street Parking parking@cityofaspen.com Parking 970.429.1761
Parks Parks & Recreation parksweb@cityofaspen.com Parks & Recreation 970.920.5120
Red Brick Arts Center - Ice on walkway or restroom issues Red Brick sarah.roy@cityofaspen.com The Red Brick 970.429.2777
Red Brick Arts Center - Sign up my child for a class Red Brick sarah.roy@cityofaspen.com The Red Brick 970.429.2777
Police Issues - Bears, crimes, emergencies Police Dept policeweb@cityofaspen.com Aspen Police 970.920.5400
Recreation Communication/Staff Information Parks & Recreation parksweb@cityofaspen.com Parks & Recreation 970.920.5120
Recreation Facility, Equipment, or Programs Parks & Recreation parksweb@cityofaspen.com Parks & Recreation 970.920.5120
Special Events Special Events events@cityofaspen.com Special Events 970.429.2092
Pothole/Street Repair Streets Streets@cityofaspen.com Streets 970.920.5130
Sidewalk Snow Removal Issues Police Dept policeweb@cityofaspen.com Police 970.920.5400
Signage Issues Streets Streets@cityofaspen.com Streets 970.920.5130
Snow - Streets or Alleys That Need To Be Plowed Streets Streets@cityofaspen.com Streets 970.920.5130
Snow - Downtown Mall Parks & Recreation parksweb@cityofaspen.com Parks & Recreation 970.920.5120
Bus & Transit Information Transportation transportation@cityofaspen.com Transportation, RFTA 970.920.5267
Car To Go carshare program Transportation

cartogo@cityofaspen.com Transportation 970.920.5066
Rubey Park Transit Center and Bus Stop Issues Transportation transportation@cityofaspen.com Transportation 970.920.5267
Traffic Congestion Engineering Engineeringhelp@cityofaspen.com Engineering  
Street Lights Out Utilities utilities@cityofaspen.com Utilities 970.920.5030
Water Backflow Inspections Utilities utilities@cityofaspen.com Utilities 970.920.5030
Water Quality Utilities utilities@cityofaspen.com Utilities 970.920.5030
Wheeler Opera House Wheeler boxoffice@cityofaspen.com Wheeler 970.920.5770
Golf - issues or comments Golf aspengolfstaff@cityofaspen.com Golf 970.429.1949
Trails Parks, Trails and Open Space brian.long@cityofaspen.com, dan.brabec@cityofaspen.com, david.coon@cityofaspen.com, matt.kuhn@cityofaspen.com, steve.barr@cityofaspen.com, teresa.hackbarth@cityofaspen.com Parks & Recreation 970.920.5120
Open Space Parcels Parks, Trails and Open Space john.spiess@cityofaspen.com Open Space 970.429.2034
Other/Miscellaneous  Quality Office qaspensupport@cityofaspen.com Quality Office 970.429.2774
Downtowner service Transportation transportation@cityofaspen.com Transportation 970.920.5267
WE-cycle bike share service Transportation transportation@cityofaspen.com Transportation 970.920.5267
Rio Grande Recycling Center - Illegal Dumping EHS eh@cityofaspen.com EHS 970.920.5039
Dispute a Ticket Parking parking@cityofaspen.com Parking 970.429.1761
Foodborne Illness EHS eh@cityofaspen.com EHS 970.920.5039
Aspen Saturday Market City Clerk nicole.henning@cityofaspen.com Clerk 970.429.2687
Wireless Communication Facilities/Small Cell Facilities Engineering Engineeringhelp@cityofaspen.com Engineering 970.920.5080
Cozy Point Ranch Parks, Trails and Open Space brian.long@cityofaspen.com, dan.brabec@cityofaspen.com, david.coon@cityofaspen.com, matt.kuhn@cityofaspen.com, steve.barr@cityofaspen.com, teresa.hackbarth@cityofaspen.com Parks & Recreation 970.429.2034
Trail Snow Removal Parks, Trails and Open Space brian.long@cityofaspen.com Parks & Recreation 970.429.2034
Construction - COVID  Engineering Engineeringhelp@cityofaspen.com Engineering 970.920.5080
Utility Outages, or flooding Utilities policeweb@cityofaspen.com Utilities 970.920.5400