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On COVID: The City of Aspen, including Aspen City Council, is partnering with Pitkin County to monitor COVID-19 in our area. An Incident Management Team is in place. Both City and County staff are working together with the Colorado Public Health Department. For the most up-to-date information about this issue, please go to the Pitkin County site https://pitkincounty.com/1297/COVID-19. Please also use the County site to report concerns about wearing masks.
If you have a Pitkin County COVID-19 concern to report, please call the Pitkin County Community Coronavirus Hotline at 970-429-6186. You can also call CO-HELP, the Colorado Health Emergency Line for the public. The toll-free hotline is: 1-877-462-2911
Sign up for Pitkin County Alerts for text message updates: Text CVIRUS to 888-777
Reporting issues related to mask wearing for COVID-19. Please use this link.
For more information on how to make specific requests, please see the FAQ.
Requests can NOT be monitored 24/7. If you require emergency assistance, please dial 9-1-1
Due to constraints imposed by the pandemic, QAspen will be retired as of 12/31/20. The City of Aspen still wants to hear your input! This table will give you information about who you can contact for various types of issues.
Thank you.
Routing of Concerns for City of Aspen: who to contact
Request Type | User/Group | Email Address(es) | Department | Phone |
---|---|---|---|---|
Construction - Work beyond the scope of a permit | Permit Coordinators | permitcoordinators@cityofaspen.com | Community Development | 970.920.5090 |
Construction - Work beyond the scope of a permit | Inspectors | justin.hahn@cityofaspen.com, mitch.miller@cityofaspen.com, steve.feder@cityofaspen.com | Community Development | 970.920.5090 |
Construction - Work not built to approved plans | Inspectors | justin.hahn@cityofaspen.com, mitch.miller@cityofaspen.com, steve.feder@cityofaspen.com | Community Development | 970.920.5090 |
Construction - Work without a permit | Permit Coordinators, Inspectors | permitcoordinators@cityofaspen.com | Community Development | 970.920.5090 |
Construction Exterior Lighting | Engineering | Engineeringhelp@cityofaspen.com | Engineering | 970.920.5090 |
Commercial Signage | Zoning | comdevzoning@cityofaspen.com | Community Development | 970.920.5090 |
Dispute a Parking Ticket | Parking | parking@cityofaspen.com | Parking | 970.920.5267 |
Permit Software System Issues (Salesforce) | Salesforce Support | sfsupport@cityofaspen.com | Quality Office | 970.920.5065 |
Zoning Use Not Allowed | Zoning | comdevzoning@cityofaspen.com | Community Development | 970.920.5090 |
Environmental Health Concern | EHS | eh@cityofaspen.com | Environmental Health & Sustainability | 970.920.5039 |
Gas-Powered Leaf Blower | EHS | eh@cityofaspen.com | Environmental Health & Sustainability | 970.920.5039 |
Neighbor noise or General Noise Issue | EHS | eh@cityofaspen.com | Environmental Health & Sustainability | 970.920.5039 |
Rio Grande Recycling Center Overflow | EHS | eh@cityofaspen.com | Environmental Health & Sustainability | 970.920.5039 |
Construction Impacts Leaving Site | Engineering | Engineeringhelp@cityofaspen.com | Engineering | 970.920.5080 |
Pedestrian Push Button/Rapid Flash Beacon | Engineering | Aaron.Reed@cityofaspen.com, April.Long@cityofaspen.com, hailey.guglielmo@cityofaspen.com, mike.horvath@cityofaspen.com, pete.rice@cityofaspen.com | Engineering | 970.920.5080 |
Puddles / Pooling Water | Engineering | Aaron.Reed@cityofaspen.com, April.Long@cityofaspen.com, hailey.guglielmo@cityofaspen.com, mike.horvath@cityofaspen.com, pete.rice@cityofaspen.com | Engineering | 970.920.5080 |
Construction Noise | Engineering | Aaron.Reed@cityofaspen.com, April.Long@cityofaspen.com, hailey.guglielmo@cityofaspen.com, mike.horvath@cityofaspen.com, pete.rice@cityofaspen.com | Engineering | 970.920.5080 |
Damaged or Uneven Sidewalk | Engineering | Aaron.Reed@cityofaspen.com, April.Long@cityofaspen.com, hailey.guglielmo@cityofaspen.com, mike.horvath@cityofaspen.com, pete.rice@cityofaspen.com | Engineering | 970.920.5080 |
Request A New Street Sign | Engineering | Aaron.Reed@cityofaspen.com, April.Long@cityofaspen.com, hailey.guglielmo@cityofaspen.com, mike.horvath@cityofaspen.com, pete.rice@cityofaspen.com | Engineering | 970.920.5080 |
Childcare Information | Kids First | kidsfirst@cityofaspen.com | Kids First | 970.920.5363 |
Non-Emergency Police issues (such as bears) or crimes | Aspen Police | policeweb@cityofaspen.com | Police | 970.920.5400 |
Parking Sign/Meter Issue | Parking | parking@cityofaspen.com | Parking | 970.429.1761 |
Vehicle Illegally Parked/Vehicle Parked In My Reserved Spot | Parking | parking@cityofaspen.com | Parking | 970.429.1761 |
Vehicle Obstructing Traffic (Alley or Driveway) | Parking | parking@cityofaspen.com | Parking | 970.429.1761 |
Vehicle Stored On Street | Parking | parking@cityofaspen.com | Parking | 970.429.1761 |
Parks | Parks & Recreation | parksweb@cityofaspen.com | Parks & Recreation | 970.920.5120 |
Red Brick Arts Center - Ice on walkway or restroom issues | Red Brick | sarah.roy@cityofaspen.com | The Red Brick | 970.429.2777 |
Red Brick Arts Center - Sign up my child for a class | Red Brick | sarah.roy@cityofaspen.com | The Red Brick | 970.429.2777 |
Police Issues - Bears, crimes, emergencies | Police Dept | policeweb@cityofaspen.com | Aspen Police | 970.920.5400 |
Recreation Communication/Staff Information | Parks & Recreation | parksweb@cityofaspen.com | Parks & Recreation | 970.920.5120 |
Recreation Facility, Equipment, or Programs | Parks & Recreation | parksweb@cityofaspen.com | Parks & Recreation | 970.920.5120 |
Special Events | Special Events | events@cityofaspen.com | Special Events | 970.429.2092 |
Pothole/Street Repair | Streets | Streets@cityofaspen.com | Streets | 970.920.5130 |
Sidewalk Snow Removal Issues | Police Dept | policeweb@cityofaspen.com | Police | 970.920.5400 |
Signage Issues | Streets | Streets@cityofaspen.com | Streets | 970.920.5130 |
Snow - Streets or Alleys That Need To Be Plowed | Streets | Streets@cityofaspen.com | Streets | 970.920.5130 |
Snow - Downtown Mall | Parks & Recreation | parksweb@cityofaspen.com | Parks & Recreation | 970.920.5120 |
Bus & Transit Information | Transportation | transportation@cityofaspen.com | Transportation, RFTA | 970.920.5267 |
Car To Go carshare program | Transportation |
cartogo@cityofaspen.com | Transportation | 970.920.5066 |
Rubey Park Transit Center and Bus Stop Issues | Transportation | transportation@cityofaspen.com | Transportation | 970.920.5267 |
Traffic Congestion | Engineering | Engineeringhelp@cityofaspen.com | Engineering | |
Street Lights Out | Utilities | utilities@cityofaspen.com | Utilities | 970.920.5030 |
Water Backflow Inspections | Utilities | utilities@cityofaspen.com | Utilities | 970.920.5030 |
Water Quality | Utilities | utilities@cityofaspen.com | Utilities | 970.920.5030 |
Wheeler Opera House | Wheeler | boxoffice@cityofaspen.com | Wheeler | 970.920.5770 |
Golf - issues or comments | Golf | aspengolfstaff@cityofaspen.com | Golf | 970.429.1949 |
Trails | Parks, Trails and Open Space | brian.long@cityofaspen.com, dan.brabec@cityofaspen.com, david.coon@cityofaspen.com, matt.kuhn@cityofaspen.com, steve.barr@cityofaspen.com, teresa.hackbarth@cityofaspen.com | Parks & Recreation | 970.920.5120 |
Open Space Parcels | Parks, Trails and Open Space | john.spiess@cityofaspen.com | Open Space | 970.429.2034 |
Other/Miscellaneous | Quality Office | qaspensupport@cityofaspen.com | Quality Office | 970.429.2774 |
Downtowner service | Transportation | transportation@cityofaspen.com | Transportation | 970.920.5267 |
WE-cycle bike share service | Transportation | transportation@cityofaspen.com | Transportation | 970.920.5267 |
Rio Grande Recycling Center - Illegal Dumping | EHS | eh@cityofaspen.com | EHS | 970.920.5039 |
Dispute a Ticket | Parking | parking@cityofaspen.com | Parking | 970.429.1761 |
Foodborne Illness | EHS | eh@cityofaspen.com | EHS | 970.920.5039 |
Aspen Saturday Market | City Clerk | nicole.henning@cityofaspen.com | Clerk | 970.429.2687 |
Wireless Communication Facilities/Small Cell Facilities | Engineering | Engineeringhelp@cityofaspen.com | Engineering | 970.920.5080 |
Cozy Point Ranch | Parks, Trails and Open Space | brian.long@cityofaspen.com, dan.brabec@cityofaspen.com, david.coon@cityofaspen.com, matt.kuhn@cityofaspen.com, steve.barr@cityofaspen.com, teresa.hackbarth@cityofaspen.com | Parks & Recreation | 970.429.2034 |
Trail Snow Removal | Parks, Trails and Open Space | brian.long@cityofaspen.com | Parks & Recreation | 970.429.2034 |
Construction - COVID | Engineering | Engineeringhelp@cityofaspen.com | Engineering | 970.920.5080 |
Utility Outages, or flooding | Utilities | policeweb@cityofaspen.com | Utilities | 970.920.5400 |