The City of Aspen is dedicated to continuous improvement and the highest levels of customer satisfaction. We use many tools to evaluate our performance and strive to exceed the expectations of the community. If you have any questions about the following reports, please contact us at the City Manager's Office.
2017 Quick City Stats:
Goal & Outcome Measures
Goal and Outcome Measures (GOM) are established by each department and are broken down by 5 major categories:
Customer Service Standards
Departments are scored based on the number of goals established and met. The final scores for each department are used to recognize departments and employees at the end of each year. You can find the goals for each department in our Goal and Outcomes archive. Also see our Annual City-Wide Results.