City Performance

Performance Graph

Performance Measurement

The City of Aspen is dedicated to continuous improvement and the highest levels of customer satisfaction. We use many tools to evaluate our performance and strive to exceed the expectations of the community. If you have any questions about the following reports, please contact us at the Quality Office.

2018 Quick City Stats:

Aspen Quality of Life
Quality of City Services
Internal Service Quality
Department GOMs





Rated as "Good" or "Excellent"
Of Citizens Satisfied
Of City Employees Satisfied
Average Score

Goal & Outcome Measures

Goal and Outcome Measures (GOMs) are established by each department and are broken down by 5 major categories:

  • Organizational Management
  • Customer Service Standards
  • Efficiency Measures
  • Improvement Goals
  • Sustainability Initiatives

Departments are scored based on the number of goals established and met. The final scores for each department are used to recognize departments and employees at the end of each year. You can find the goals for each department in our Goal and Outcomes archive. Also see our Annual City-Wide Results.