News Flash


Posted on: December 4, 2017

2017 Aspen Citizen Survey Results Online



2017 Aspen Citizen Survey Results Online


A random selection of Aspen voters gave the City of Aspen high marks in the 2017 City of Aspen Citizen Survey, continuing a multi-year trend of generally positive feedback.  Aspen voters say they continue to enjoy a high quality of life and close to 100% said they feel safe in the City.  Ninety-four percent of those surveyed ranked their overall quality of life in Aspen as excellent (62%) or good (33%), which was on par with 2016 results.

“Each year since 1997 the City of Aspen has asked its citizens how things are going with a resident survey,” said Barry Crook, assistant city manager. “The Aspen Citizen Survey serves as a consumer report card for Aspen by providing registered voters the opportunity to rate their satisfaction with the quality of life, local facilities and services, as well as satisfaction with local government.” 

The survey was mailed to a random sampling of 1,750 registered voters. With 298 residents responding and an error rate of plus or minus 6%, the survey results are a valid representation of community views.  The highest percentage of respondents, 73%, represent those who have lived in Aspen more than ten years.  Of the 298 respondents, 45% listed their annual income as $100,000 or above, 54% listed their annual income as below $100,000.  (Twenty-two people skipped the question.)

Eighty-three percent of respondents reported they were satisfied or somewhat satisfied with the services provided by the City.  Some of those services include the Aspen Recreation Center, The Wheeler Opera House, parks and trails, street maintenance and plowing, housing, police, utility billing and Kids First.  

In general, ratings for twenty-one different services for the City of Aspen remained steady over the last year with some increases for City Manager’s Office.  The highest ratings were given to the services provided by the Red Brick Recreation Center, Golf, Electric, City Clerk, Finance Window, Police Department, Wheeler Opera House, Asset, Kids First, ARC, Parks, and GIS.  

“The City of Aspen takes resident surveys seriously and uses the results to measure departmental performance,” Crook said. “We also use the surveys to see where change needs to occur in the way we do business.”

Survey respondents could provide feedback, in their own words, about “any City of Aspen services.” Of the 113 voters who chose to write-in a response, about one in five voiced concern about affordability and transportation issues, 17% voiced dissatisfaction with City services, departments, staff and/or officials.

Voters were asked to rate how important, if at all, it is for the City government to take action on each of eleven potential issues facing the community. About eight in ten voters felt it was “very important” or “essential” to protect the health of and volume of water in the Roaring Fork River, to ensure availability of adequate workforce housing at a reasonable cost, and to manage traffic in town more effectively.  These were also the top concerns in 2016.

 While most ratings remained stable from 2016 to 2017, more respondents in 2017 felt it was important to increase access to affordable locally grown food and to have economic development without the development.

A full copy of the survey is available here.




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