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New service request app, online portal will enhance customer service
The City of Aspen announces the launch of Aspen 311 Connect, the City’s customer service platform, tracking community issues to resolution. The platform includes a mobile app and online portal that will allow the community to submit requests, concerns, questions and kudos through the convenience of a mobile device.
Aspen 311 Connect is available to download for free as a mobile app from either Google Play or the Apple App Stores, search as “Aspen 311.” Once downloaded, residents and visitors can submit or track requests wherever, whenever they choose. Additionally, the city’s website, aspen.gov hosts a “Report An Issue” button on the home page to link visitors to the web portal to submit requests online.
Community members can use the tool to learn about City services or submit requests on assorted topics, including potholes, street light repair, graffiti, illegal dumping, snow removal, air quality, noise complaints and more. When submitting a request, the customer can provide city staff with specific descriptions, pictures, videos, locations and other valuable information needed to respond to an issue efficiently.
Aspen 311 Connect is not for emergencies, and community members should still call Aspen Police or 9-1-1 when necessary.
For more information about Aspen 311 Connect, please visit https://www.aspen.gov/1380/Contact-Us-via-Aspen-311-Connect.