IMPORTANT INFORMATION ABOUT THE CITY’S NEW PERMITS MANAGEMENT SYSTEM—SALESFORCE
Additional Permits Going Live in Salesforce on March 18th
Starting Monday, March 18th, the following permits will be processed in the City’s new permits management system—Salesforce:
- Fire Alarm/Fire Sprinkler
- Parking Reservations
- Pitkin County Water
- Utility Water Connection
We also will begin beta testing building permits in the new permits management system and are looking for volunteers to use Salesforce to apply for and manage their upcoming permit applications. The work scope of permits eligible for consideration includes new construction, alterations, and additions. If you are interested, please email firstname.lastname@example.org and tell us about your project and when you think you will be ready to submit. We will work with you to ensure that your project is a good fit. Additional training will be scheduled for our beta testers.
If the beta testing goes well (and we believe that it will!!), applications for all building permits will be done in Salesforce starting about mid-April, so please don’t wait to get registered in the system.
Registering in Salesforce
To apply for permits in Salesforce using the customer portal, you must first get registered in the system. To Register for the Applicant Portal, follow this link to fill out the new user registration form: https://www.surveymonkey.com/r/SFNewUser. You should receive a “Welcome to the Applicant Portal!” email within 24 to 48 hours. You can click on the link in the email to set your password and log into the portal.
Salesforce Training and Support for Applicants
We have scheduled two Lunch and Learns for applicant training in Salesforce—Monday, March 18th and Monday, March 25th. Both training sessions will be held in Council Chambers (lower level of City Hall) from 11:30 a.m. to 1 p.m.
Starting on March 18th between 2 and 3 p.m., we also will provide Salesforce assistance on a walk-in basis in the Community Development Department office on the third floor of City Hall. Email and phone support will continue to be available at SFSupport@cityofaspen.com and 970- 920-5065, respectively.